Director Customer Marketing

Location: Shelton, CT

Place of work: Hybrid

Director Customer Marketing is responsible for driving strategy development and implementation at our customers for all i-Health brands in the US and Canada. Shopper Marketing strategy and execution also falls under the direction of this position. You are the main conduit between sales and marketing teams and drive profitable volume by collaborating with Marketing in the region to align on strategies that are win/win for our customers and our brands. You are a member of the North America Leadership Team for i-Health.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Oversee the Customer Business Planning Process on an annual & multi-year basis by working cross-functionally with Marketing, Sales, Finance and Operations

• Develop overall brand strategies in collaboration with Marketing. Co-develop pricing, promotion, placement and product from an account and channel standpoint published via playbook and link brand strategy with channel & customer strategies

• Oversee the delivery of profitable sales volume by managing volume flow, promotional levers, and trade spend and serve as an internal advocate for the needs of account teams

• Oversee processes to deliver specifications and content for all e-commerce customers

• Oversee all customer insights activities by identifying and using best in class tools and providing meaningful insights to our customers

• Mentor, develop and lead a team of 8 professionals

  This position is eligible for the dsm-firmenich Hybrid Working Model, spending 2 days per week in the Shelton, CT office and the balance of the week in a home office that is commutable via car to Shelton.

  We bring

• A firm belief that working together with our customers is the key to achieving great things

• A flexible work environment that empowers people to take accountability for their work and own the outcome

• An eagerness to be one team and learn from each other to bring progress to life and create a better future

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity

• A culture that prioritizes safety and well-being, both physically and mentally

• A space to grow by encouraging and supporting curiosity and an open mindset

  You bring

• Minimum of 10 years consumer packaged goods sales/marketing experience along with minimum 7 years of leading a department required

• Experience in trade marketing, category management and customer insights

• Strong data analytics experience, specifically with Nielsen and IRI required; HH panel data, Syndigo and Salsify knowledge a plus

• Experience managing large teams directly required

• Knowledge of Customers and Channels and promotional vehicles and expertise in retail execution; Understanding of both e-commerce and brick & mortar businesses

• Bachelor’s degree required; MBA preferred

  The application process

  Interested in this position? Please apply on-line by uploading your resume in English via our career portal by May 31, 2024.

  Equal Opportunities Commitment

  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.

  dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

  We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  About dsm-firmenich

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

  www.dsm-firmenich.com

  Agency Note

  Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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