Are you passionate about driving customer success and motivated by client satisfaction?

Would you like to provide first-class guidance and support to the customer?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the Role

As a Tech Customer Spt Analyst III U.S. B you will provide post-sale technical support services to customers including installation, troubleshooting, problem resolution and maintenance of products and services

Responsibilities

• Monitoring various systems to ensure customers have access to data solutions’ products and services

• Monitoring data quality, managing data supply and preparing reports

• Resolving incidents involving technical failures or issues of data quality

• Managing escalations from Customer Support

• Ensuring data delivery from suppliers and reviewing data incorporation on LexisNexis data stores

• Developing professional role with working knowledge in own discipline, and broadens capabilities

• Working in a moderate level of guidance. I.e train or mentor new colleagues and provide input to employee performance evaluations

• Applying theories and processes proficiently

Requirements

• Display knowledge of basic concepts and procedures

• Demonstrate previous database experience and basic development experience

• Use existing procedures to solve routine or standard problems

• Show understanding of key business drivers

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid

• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)

• Modern family benefits, including adoption and surrogacy

• Study Leave

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.