Service Delivery Manager

Location Lincoln, RI

Company Order Number 2732

# of openings 1

Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2732)

Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

Custom Computer Specialists is looking for a Service Delivery Manager to join our team. This position does require travel between 35%-50% of the time, access to a car on a daily basis is required.

Pay: $65,000-$80,000 annually. Pay will be based on experience.

R ESPONSIBILITIES

• Program implementation management

• Recruiting, staffing and backup management

• Business development and pre-sales support

• Overall operational productivity and performance management

• Stewardship and thought leadership of operation and enterprise

• Client relations, account management and account development

• Individual team member development, coaching and training

• Communicating proactively and promptly with client, clarifying needs and reflecting these back to the client for confirmation

  Q UALIFICATIONS

• Previous experience managing Service Desk, Help Desk or Contact Center operation

• Previous experience building and growing IT operations team/teams

• Previous experience building and growing a service operation, preferably in an entrepreneurial environment

• Certification or demonstrable experience with Quality Management systems (ITIL, Cobit, ISO, etc.)

• Proven ability building high-performing teams and managing to and achieving aggressive goals

• Exceptional customer service skills

• Assertive, professional demeanor and an ability to be an effective advocate for the objectives of the Support Services enterprise

• Strong verbal and written communication skills

• Strong professional presence and presentation skills

• Strong analytic and data reporting skills

  Custom Computer Specialists Offers:

• Competitive salaries

• Comprehensive benefits including:

• Medical and dental plans

• Company paid vision and short and long term disability plans

• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

• 401K with employer match

• Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

• Company paid life Insurance

• Paid holidays and vacation

• Technical certification gift card rewards program

  Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

  EEO Statement:

  Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

  Back (https://phh.tbe.taleo.net/phh01/ats/careers/v2/searchResults?org=CUSTOMONLINE&cws=37) Share