Job Information
BioFire Diagnostics, LLC. Key Account Specialist - Customer Care in Lombard, Illinois
Primary Duties
Serve as the internal primary point of contact with US Key Accounts.
Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
Collaborate with Account Managers and know customer’s business and account/order strategy.
Reporting and communicating of logistical complaints for US Key Accounts.
Ensure OTIF compliance in regard to order, ship method, and partner accuracy.
Enter purchase orders into an ERP system for a dedicated portfolio of customers.
Provide one-call resolution with a significant focus on customer care.
Contribute to the relationship of the global and local key / strategic accounts by partnering with Sales, Marketing, and working with Supply Chain.
Performs all work in compliance with company quality procedures and standards.
Perform other duties as assigned.
Training and Education
• High School diploma required, bachelor’s degree in related field preferred.
Experience
• 3 years with direct customer contact experience required.
• Experience working with top tiered customers preferred.
Knowledge, Skills, and Abilities
• Excellent written and verbal communication skills.
• Aptitude for working collaboratively and cooperatively in a team environment.
• Intuitive, out of the box, critical thinker; demonstrated problem-solving skills.
• Strong attention to detail.
• Strong time management skills.
• Proficient in order entry to receipt.
• Good working knowledge of Microsoft Office Suite products and working knowledge of SAP preferred.
• General business knowledge such as basic finance, marketing, sales, and accounting.
• Demonstrated ability to communicate to an individual or team with information that is accurate and concise while acting promptly, decisively and without delay.
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