Driver & Identification Service Center Consultant

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Driver & Identification Service Center Consultant

Salary

$44,532.80 - $65,998.40 Annually

Location

Ottumwa - 52501 - Wapello County, IA

Job Type

Full-time

Job Number

24-03732

Agency

645 Iowa Department of Transportation

Opening Date

05/02/2024

Closing Date

5/16/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Duane Hartman, Duane.Hartman@Iowadot.us

• Description

• Benefits

• Questions

Job Description

If you have an interest in coordinating and maintaining efficient day to day operations to ensure excellent customer service, the Iowa Department of Transportation is looking for you to become our newest Driver & Identification Service Center Consultant! While working at ourOttumwaService Center, you will support our Mission ofMaking Lives Better Through Transportation, and five CORE values:Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exceptionthrough your every task, process, and interaction.

We are excited to promote that all of our Driver and Identification Service Center positions are Monday through Friday 8:00 AM to 4:30 PM; providing a great work life balance! Occasional in-state travel will be expected along with reporting to various locations as needed.

To support the efficiency and coordination of the service center, your responsibilities as a Service Center Consultant will include:

• Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations

• Administer special reexaminations (written, driving, or visual)

• Provide expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards

• Issue licenses or identification documents to Iowa drivers and citizen

• Review State and Federal record and data base information to determine issuance / non-issuance eligibility

• Point of contact for team and customer questions and inquires

• Assist supervisor with team responsibilities and coordination

• Maintain day to day operations of service center

• Mentor and train team members. Help grow and develop other team members.

This position requires assisting customers through a variety of methods, and to excel in this position you must be comfortable doing so. Quick learning and adaptability are a high priority in our search for the best candidate!

Work Conditions: When administering drive tests, you’ll be exposed to all weather elements for an extended period of time. Rain and Winter clothing will be provided.

Special Requirements:

• Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name based and fingerprint criminal history background checks.

• After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required. Training classes and time will be provided upon hiring.

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

What we offer YOU:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance

• Insurance benefits start first of the month following 30 days of employment. 2024 health and dental insurance premiums can be found here (https://das.iowa.gov/media/3577/download?inline=) .

• Opportunities for professional growth and development.

• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.

• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match

• Optional 401A plan with employer contributions.

• Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !

If taking care of people is your passion – apply today!You have the freedom to flourish in Iowa.

If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us

Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university.

2) Four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement).

3) A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

4) Current, continuous experience in the state executive branch that includes experience equal to two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/DriversLicenseExaminer-06300.pdf) .

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

  02

  PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  03

  Have you graduated from an accredited four-year college or university?

• Yes

• No

  04

  Do you have four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement)?

• Yes

• No

  05

  Do you have a combination of four years of post high school education in any field and/or full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement)? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

• Yes

• No

  06

  Are you a current permanent State of Iowa employee? If Yes - Do you have two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation?

• Yes - I am a current State of Iowa employee AND have two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation

• I am not a current State of Iowa employee

• I am a current State of Iowa employee BUT DO NOT HAVE have two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation

  Required Question

Agency

State of Iowa

Agency

645 Iowa Department of Transportation

Address

800 Lincoln Way

Ames, Iowa, 50010

Website

https://iowadot.gov/careers/

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