JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Under broad guidance, manage the Enterprise Wide We Care Complaint Management and Fraud Investigation teams in Customer Care. This includes direct oversight of the Associated Bank\'s Consumer Affairs - We Care team and the We Care Fraud Investigation team. Interface with Compliance, Risk, Audit, Legal, Regulatory Examiners and Third Party partners including all lines of business and Associated Bank affiliates. Direct and manage the Pindrop fraud investigation platform including day to day operation, application evaluation to maximize results, and reporting trends and results. And additionally serve as a liaison to the Corporate Security, Corporate Legal and Fraud Detection teams. Provide oversight and direction for Customer Care and We Care for regulatory and audit exams, operational loss and risk reporting. Provide oversight related to problem and issue resolution within Customer Care. This position is a high level leadership role within Customer Care supporting business strategy. Due to work requirements, candidates must be located within 30 miles of Green Bay, or Stevens Point, WI. We invite you to view the opportunity below. As a Consumer Affairs & Fraud Insights Manager, you will: Direct, design and implement processes and procedures for responding to complaints and inquiries received from regulatory agencies like the CFPB, OCC, Attorney General\'s Office, Better Business Bureau, State Banking Commission, etc. on behalf of the Company. Resolve and respond to Office of the President and other executive level complaints. Collaborate with business leaders, Officers, Legal, Operations, and Compliance as needed. Read, interpret, obtain clarifications from Legal/Compliance areas, and enforce compliance with policies and procedures pertaining to all applicable laws and regulations. Formulate resolutions... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A115C10C7FA448E3