Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.

Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.

Provides effective and timely resolution of users’ problems, queries or complaints.

Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Responds to telephone calls, emails, and personnel requests for technical support.

Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems

Training users on use of new technology and software

Performs pro-active monitoring of Client computer systems through appropriate tools.

Documents, tracks, and monitors problems to ensure timely resolutions.

Participates in various IT projects working with internal and external teams.

Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports

Requirements

A 4-year degree in Computer Science, Engineering, or related discipline is preferred.

Previous IT support experience

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #alljobs