Job Information
Foundever Customer Service Representative with Albanian in Belgrade, Serbia
Customer Service Representative with Albanian
Req ID#: 322591
Belgrade, Serbia, RS
Customer Service Representative with Albanian
Customer Service
About Us
*About Foundever ™ *
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
Working in partnership with our Clients, we are looking to grow our ALBANIAN team of expert Customer Service Representatives. With full training provided, you will support customers who are having challenges and are contacting us via phone, email or chat. Delivering a world class customer experience is a key, and as part of this you will offer eligible customers the best service.
Primary Job Responsibilities
Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiries
Give information about the product or service to existing customers and prospects
Transfer more difficult inquiries to higher level if necessary
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
Maintain received information properly in the system
Foundever Serbia Offers you:
Social package including: additional healthcare insurance after 6 months of employment
To join a young and dynamic team in multinational environment
Opportunities for long-term professional career
Entitlement to company internal training and development according to global standards
Friendly and accessible office location
Opportunity for flexible working hours
Stable employment
Your skills:
Fluent in spoken and written ALBANIAN
With very good command of English
Excellent communicator
Superb at building rapport with customers.
Good at numerical and verbal reasoning skills
With excellent MS Office skills
Meet Foundever. Meet the World!
Contact:
If you have any additional questions, don’t hesitate to contact us at hr.serbia@foundever.com (hr.serbia@sitel.com)
We would be happy to help you!
FEEL FREE TO FORWARD THIS JOB OPPORTUNITY TO YOUR FRIENDS!
www.foundever.com (http://www.sitel.com/)
www.facebook.com/FoundeverlSerbia/
Customer Service Representative with Albanian
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