Job Information
RWJBarnabas Health Assistant Director, Pre-Access Service Center in Oceanport, New Jersey
Assistant Director, Pre-Access Service CenterReq #:0000144935
Category:Leadership
Status:Full-Time
Shift:Day
Facility:RWJBarnabas Health Corporate Services
Department:Centralized Scheduling
Location:
SBC Corporation, 2 Crescent Place, Oceanport, NJ 07757
Job Overview:
The Assistant Director of the Pre-Access Service Center will be responsible for maintaining effective and efficient operations of all workflows that relate to scheduling, pre-registration and pre-certification for the RWJ Health System.
Qualifications:
Required:
- Minimum 5 years experience as a manager in a relevant patient access role (scheduling, pre-certification, pre-registration) in a large academic medical center required
Preferred:
Bachelor's Degree preferred
Real time prior authorization automation experience a plus
Essential Functions:
Performs daily operational management of all pre-access function (pre-registration, pre-certification and scheduling) for the RWJ Health System
Oversees the scheduling system to ensure optimal workflow for the schedulers and the ancillary departments we schedule. Ensures that scheduling procedures support revenue collection as well as the operational success of the ancillary departments
Creates and develops front-end cash collection process that utilizes the payment estimator tool to communicate and collect patient liability pre-visit to meet department goals for collections
Works collaboratively with IS to ensure that the scheduling procedures support proper visit creation in the ADT system
Adjusts work flows to minimize denials, including ensuring that pre-registrations are done in a timely manner to allow sufficient time to obtain pre-certifications and processing notification of admissions
Communicates effectively with employees on what their responsibilities are within their job function. Assures that employees understand their performance standards. Eliminates redundancy in work flows between pre-registration and pre-registration
Directs the department workflows within the Pre-Access Department to obtain maximum efficiency and resource utilization. Achieves a productivity index of 100%. Restructures job functions to maximize staff productivity indicators and minimize the use of overtime
Oversees the development of new employees as well as existing staff. Creates training material for new employees, ongoing training material for current work flow procedures and ensures that staff maintains their competencies
Develops and deploys customer service training, scripts and initiatives within Patient Access that support the hospital initiatives and are targeted at areas of opportunity based on data
Develops and deploys customer service training, scripts and initiatives within Patient Access that support the hospital initiatives and are targeted at areas of opportunity based on data
Identifies key service metrics and targets for continual improvement in customer satisfaction including average queue time, average call abandoned time and service level percentage. Achieves departmental goals on these metrics. Maintains ongoing evaluation of call to assure that service expectations are met through an objective scoring system that is incorporated into each agent s yearly performance evaluation
Ensures that pre-access service output integrates with hospital based operations of the Access Management Department
Provides a mechanism to ensure quality service to the ancillary departments and maintains customer service agreements with all internal customers
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Information:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer